No refunds will be issued for booked sessions, though amendments to your pre-booked sessions to another available session can be accepted if the request is received at least 7 days prior to the original session date. Any amendments requested between 7 days and before 5pm on the day prior to the original session will be reviewed by us on a discretionary basis with a $10 administration fee that may apply. Any amendments requested later than 5pm on the day prior to the original session date will incur a $40 administration fee. Any cancellation and amendment requests can be submitted via email to contact@puzzledroomescape.com.au, allowing for a 48 hour response time. Alternatively, urgent requests can be made by phoning 0411 440 035.

Puzzled Room Escape do not recommend you to participate if you suffer from the following medical conditions; Claustrophobia, seizures or any other similar conditions. You will be solely responsible for any related incidents that may occur.

We do not have a strict age restriction, but some parts of the rooms are designed to be quite challenging so we recommend an age of 15+ to play by themselves. Children under 12 must be accompanied by at least one adult.

Booking can be done simply through our booking system above, while other queries can be submitted to contact@puzzledroomescape.com.au, or give us a call on 0411 440 035.